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May 2017

Is SalesForce Communities’ Auto-Tagging Right for You? Or Should You Use a Controlled Vocabulary Instead?

Summary This article explores whether or not SalesForce Communities’ automatic tagging is right for your forum or not by looking at what your goals are, user behaviour towards tagging and the algorithm’s intelligence. What is SalesForce Communities’ auto-tagging When a user posts on a forum (known as ‘discussions’ in SalesForce communities), they have the option to manually add tags. […]