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The User Experience (UX) Process

Stage 3- Data analysis & synthesis

The user experience or UX process by Abhay Rautela of Cone Trees- User research and design

Deliverables

The following can be included within or be linked to as a part of the research report, which is the main deliverable out of the research and data analysis & synthesis phases.

  1. Best practices presentation
  2. Competitior analysis report
  3. Stakeholder workshop report
  4. User interview findings and insights
  5. Contextual inquiry findings and insights
  6. Content audit or content inventory findings and insights
  7. Task analysis report
  8. Rought cut/ high level Information Architecuture (IA)
Primary UX activities UX roles Collaborators Related deliverables
Affinity diagramming User researcher   Images of affinity diagramming wall artefacts can be used as necessary in main sections or appendix of the report
Brainstorming User researcher, Information architect, Interaction designer, Usability analyst, Content strategist Data architect, Business analyst  
Reframing User researcher Business analyst Does not need to be included in research report
Insight combination User researcher Business analyst Does not need to be included in research report
Card sorting User researcher, Information architect   High level site map can be included in the Research report
Reverse card sorting User researcher, Information architect   High level site map can be included in the Research report
Concept modelling User researcher, Information architect, Interaction designer, Usability analyst, Content strategist Data architect, Business analyst Concept models can be included in the research report
Flow diagramming User researcher Business analyst Flow diagrams models may be included in the research report
Mental model diagramming User researcher Business analyst Mental model diagrams models may be included in the research report
Ecosystem mapping or forced semantic zoom User researcher Business analyst Should be included in research report
Customer journey mapping or forced temporal zoom User researcher Business analyst
Research report preparation User researcher   Research report
Secondary UX activities UX roles Collaborators Deliverables
Attending meetings: Internal project meetings, task level meetings, business lead update meetings, steering committee meetings User researcher    
Noting down UX lessons learned User researcher, Information architect, Interaction designer, Usability analyst, Content strategist Project team members UX lessons learned document (draft, may or may not necessarily for sharing at this stage)
Collaborate on Business requirements document preparation User researcher   Business requirements document

Next page: Details on primary and secondary UX activities, UX roles, collaborators and deliverables for the ‘Definition’ UX phase.

Stage 1: Planning
Stage 2: Research
Stage 4: Definition
Stage 5: Design
Stage 6: Validation