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The User Experience (UX) Process

Stage 2- Research

The user experience or UX process by Abhay Rautela of Cone Trees- User research and design

Primary UX activities UX roles Collaborators Deliverables
Project kickoff meeting User researcher, Information architect, Interaction designer, Usability analyst, Content strategist Project team members, web analytics lead Kickoff meeting report
Secondary research of all available useful data sources such as:

  1. Knowledge audit report
  2. Customer feedback
  3. Customer service data
  4. MI data
  5. BI data
  6. Web analytics data
  7. Search logs data
  8. Content audit or inventory
User researcher, Information architect Web analytics lead, MI lead, BI lead, KM lead Findings included in Research report
Stakeholder workshops User researcher Business analyst (BA) Findings included in Research report
Desirability elicitation User researcher None Findings included in Research report
Studying existing systems and evaluating their UX performance User researcher, Information architect, Usability analyst Web analytics lead, MI lead, BI lead, KM lead Current system UX performance report, can also be included in Research report
Low fidelity prototypes (paper prototyping)

User researcher

  Images of paper prototypes can be shared in the appendix of the Research report
User testing (formative usability testing) User researcher   Findings included in Research report
User interviews User researcher   Findings included in Research report

Contextual inquiry

User researcher   Findings included in Research report

Site visit or Field study

User researcher   Findings included in Research report

User survey

User researcher IT Infrastructure lead Findings included in Research report

Focus groups

User researcher   Findings included in Research report

Task analysis (using Heirarchial task analysis (HTA), GOMS (Goals, Operators, Methods, and Selection rules), Cognitive task analysis (CTA), Activity Theory)

User researcher   Findings included in Research report

Requirements meetings

User researcher Business analyst, Business process analyst Business requirements document

Card sorting

User researcher   High level site map included in research report
Domain UX best practices analysis User researcher, Information architect, Interaction designer, Usability analyst, Content strategist   Best practices slide deck, , relevant information included in Research report
Competitor analysis User researcher, Information architect, Interaction designer, Usability analyst, Content strategist   Competitor analysis slide deck, relevant information included in Research report
Secondary UX activities UX roles Collaborators Deliverables
Attending meetings: Internal project meetings, task level meetings, business lead update meetings, steering committee meetings User researcher, Information architect, Interaction designer, Usability analyst, Content strategist Project manager, Business analyst, technical lead  
Noting down UX lessons learned User researcher, Information architect, Interaction designer, Usability analyst, Content strategist Project team members UX lessons learned document (draft, may or may not necessarily for sharing at this stage)

Stage 1: Planning
Stage 3: Analysis & synthesis
Stage 4: Definition
Stage 5: Design
Stage 6: Validation