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The User Experience (UX) Process

Status: Work in progress (what is this?)

Working over the past 8 years in user experience, I have noticed the lack of truly descriptive process diagrams for the generic UX process. Either the stages are serial and non-iterative, which is not actually anywhere near true (since stages overlap with each other), or they are shown as serial with some iterative stages (but then they fail to show the overlap in stages). The diagram below is the Cone Trees UX process and it is based upon the reality of how UX stages work. I will be updating the details below from time to time since this is work in progress. Feel free to share.

The user experience or UX process by Abhay Rautela of Cone Trees- User research and design

Whichever way you look at it, be it waterfall or agile, the User Experience (UX) process can be broken down into the following distinct phases:

  1. Planning
  2. Research
  3. Analysis & Synthesis
  4. Defintion
  5. Design
  6. Validation

Stage 1- Planning

Primary UX activities UX roles Collaborators Deliverables
UX planning:
UX activities to be mutually agreed upon with with project team leads so these activities are reflected as part of the project management plan and project schedule
UX lead, User researcher, Information architect, Interaction designer, Usability analyst, Content strategist Project manager, Project team member leads UX plan
Secondary UX activities UX roles Collaborators Deliverables
Noting down UX lessons learned UX lead,User researcher, Information architect, Interaction designer, Usability analyst, Content strategist Project team members UX lessons learned document (draft, may or may not necessarily for sharing at this stage)

Stage 2: Research
Stage 3: Analysis & synthesis
Stage 4: Definition
Stage 5: Design
Stage 6: Validation