To prevent the cursor from flickering during recording, open Camtasia Recorder, go to Tools > Options and deselect the ‘Capture layered windows’ checkbox.
Camtasia Studio as a tool for Usability Testing and User Interviews
Camtasia Studio can be a useful (cheaper) tool for user research. You could use it for usability testing (instead of Morae which would be the right tool for it, but costs five times the Camtasia Studio’s price which you can get for $ 300). You could also use it for conducting user interviews that require the participant to use your computer or laptop to interact with an application or website.
How the flickering cursor can foil your plans of using Camtasia Studio for User Research
Camtasia sounds all good till you notice that when you begin to record using the Camtasia Recorder, the cursor begins to jitter/ blink/ flicker. The blinking cursor is irritating, especially if used for long sessions, though you might still ignore it when conducting user interviews.
But you really shouldn’t ignore a flickering cursor as a negligible issue if you want to use it to for usability testing. A jittery cursor is not something the user will experience using your product in real life. And more importantly so, it’s something that will skew results due to the sheer irritation caused by the blinking that will simply end up affecting the way participants performs tasks through the session, which will be different from how they would participate without the flickering.
And in all cases, a flickering cursor could trigger an epileptic seizure if your participant has photosensitive epilepsy.
How to fix the Camtasia flickering cursor issue
To prevent the cursor from flickering during recording, open Camtasia Recorder, go to Tools > Options and deselect the ‘Capture layered windows’ checkbox.
But there’s a tradeoff
Camtasia says that some types of windows and/ or tooltips will not be captured in your recording if you disable capturing layered windows, so do a test recording to see whether there are any chances of anything you would like to get recorded that doesn’t first.
7 Comments
Hi there, I have a problem similiar to this. See, i got a new computer recently, and have tried to run Camtasia on it, and it seems that the screen.. Well, It’s hard to explain, but it sort of.. Freezes, and keeps flickering back to previous recording. for example, I’ve been recording for 25 seconds and it keeps flickering back to 22 seconds or 18 seconds, and additionally, It’s CHOPPY. I’ve tried EVERYTHING, and the only thing that seems to fix it, is using an HD Codec, which I don’t have a license for.
HELP
-Josh
Nice post - it sorted my flickering cursor problem out. Now on to the usability studies …
Good stuff, no more flickering. Cursor is now a bit slow-ish, but I guess that’s because of poor CPU.
Thanks!
Thanks, I record video’s frequently and this helped a ton
It works well. I created partially transparent tooltips, and they are still captured even with this option deselected.
Works well.
@Josh
i got the same problem, is it with a game?